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- Business Needs Analysis: Consultants work closely with your organization to understand your unique business requirements, goals, and challenges.
- Process Evaluation: Review and optimize existing sales, marketing, and customer service processes to align them with Salesforce capabilities.
- Data Assessment: Assess data quality and recommend data cleansing and migration strategies.
- System Configuration: Customize Salesforce settings, fields, objects, and user profiles to match your organization's specific needs.
- Workflow Automation: Create automated workflows and processes to streamline tasks and improve efficiency.
- Custom Development: When necessary, develop custom solutions or integrations to address unique business requirements.
- Third-Party App Integration: Integrate Salesforce with other software tools and systems used within your organization for seamless data sharing and workflow management.
- Data Extraction: Extract data from legacy systems and databases.
- Data Transformation: Cleanse and format data for consistency and accuracy.
- Data Load: Load cleansed data into Salesforce while maintaining data integrity.
- End-User Training: Provide training to users to ensure they can effectively utilize Salesforce features and tools.
- Change Management: Develop strategies to promote user adoption and mitigate resistance to change within the organization.
- Test Plan Development: Create a comprehensive testing plan to ensure that all Salesforce functionalities work as expected.
- User Acceptance Testing (UAT): Engage end-users in testing to validate that Salesforce meets their needs and expectations.
- Rollout Strategy: Develop a deployment plan that minimizes disruptions and ensures a smooth transition to the new Salesforce environment.
- Go-Live Support: Provide assistance during the go-live phase to address any issues or questions that arise.
- Ongoing Support: Offer ongoing support to troubleshoot issues, answer questions, and provide assistance as users adapt to the new system.
- Performance Optimization: Continuously optimize Salesforce configurations and processes to align with changing business needs.
- Custom Reporting: Create customized reports and dashboards to provide real-time insights into sales, marketing, and customer service metrics.
- Analytics Strategy: Develop an analytics strategy to leverage Salesforce data for data-driven decision-making.
- Security Configuration: Set up security measures and access controls to protect sensitive data.
- Compliance Measures: Ensure that Salesforce implementation aligns with industry-specific regulatory requirements.
Five Building materials trends set to transform the industry
1. Material innovation. From sustainable sourcing to 3D printing, product innovations are bringing new types of materials to market. And it’s happening faster than ever.
2. Modular building and off-site construction. Customers are looking for ways to improve designs and purchase products at scale. As a result, standardisation and pre-assembly are on the rise.
3. Sustainability and regulation. Today’s customers want better management of materials waste. They want transparency and traceability of their CO2 emissions across the value chain.
4. Shifting value pools. Consolidation in the construction industry, at both customer and supplier level, is changing the way that the different players compete and make purchasing decisions.
5. End-to-end digitalisation. More building materials companies are introducing end-to-end digitalisation. By doing so, they can improve everything from procurement to customer satisfaction. Many are building digital routes to market in what has traditionally been an offline industry.
How Salesforce helps companies address the digital imperative
Digitalisation brings clear benefits from a financial perspective. When it comes to unlocking those tangible benefits, businesses are turning to Salesforce. Building materials companies can use Salesforce solutions to:
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Drive commercial and service excellence. Businesses can coordinate processes and functions around the customer journey, from awareness to purchase, from service to loyalty. Customer-centred building materials companies can boost sales and increase EBITDA by 10-20%. (SALES +10-20% EBITDA)
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Digitise supply chains. This can improve procurement, logistics, and operations. It can also boost margins and productivity. Salesforce can help businesses improve go-to-market times, automate workflows, introduce self-service reordering, and provide data-driven service. (COGS +10-20% EBITDA)
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Integrate dispersed and siloed data. This wealth of information can generate insights that matter. Like predictive forecasting, data-based product recommendations, and pricing for subscription models. (Op. cost +8-15% EBITDA)
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Act on sustainability goals. Businesses need a clear picture of their emissions and how they can become more sustainable. They can use Salesforce to design sustainability dashboards, cross-sell and upsell sustainable solutions, and build a culture of innovation around sustainability. (20% in energy savings)
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Improve employee engagement and experience. This includes upskilling, reskilling, and using the workforce more efficiently. Salesforce Concierge delivers smooth service for employees, with outstanding results. It has 41% faster resolution; 95% articles viewed, no case created; and +2 employee CSAT.
Salesforce is more than a provider of technologies. It is a strategic partner that helps companies solve complex challenges and unlock their potential.
Integration enhances project decisions
Integration is a game-changer for CRM.
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By seamlessly connecting different facets of your operations, integration empowers you to make more informed decisions throughout your projects
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It ensures that data flows smoothly and fosters real-time collaboration among your team members, from procurement to delivery. With this cohesive approach, you can access up-to-the-minute information, conduct thorough analyses, and respond promptly to evolving project requirements.
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Integration helps you streamline your processes, minimize errors, and make precise assessments.
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